Reseñas de Lentesdecontacto365.Es

Estimada Cliente, Primero de todo, nos gustaría agradecerle por habernos contacto y dado a conocer su opinión que es tan importante para nosotros, pues permítenos mejorar nuestro servicio. Comprendemos perfectamente que sea importante para usted saber la fecha de caducidad de las lentillas que pide en nuestra página online, sin embargo, lamentablemente, no tenemos acceso a esa información, ya que el laboratorio no tiene en stock sus lentillas y el proceso de fabricación solo se inicia en el momento de la compra. Sabemos que es más cómodo para usted solicitar las lentillas con mucha antelación, todavía, quizás lo ideal sería hacer un pedido con las lentillas para un año para que esta situación no vuelva a pasarse. Aprovechamos para indicarle que vamos a encaminar su sugerencia al laboratorio, pues para ellos también es muy importante tener la opinión de los usuarios de las lentillas que fabrican. De nuestra parte queda la promesa de que haremos todos los posibles para servirla cada vez mejor. ¡Muchas gracias por su preferencia! Paulina Martins

Dear Client, Thank you very much for choosing 365 Contact Lenses. Above all, we would like to thank you for contacting us and sharing your opinion, as it allows us to analyze it in order to do everything possible to improve and provide you with the excellent service you deserve. We fully understand that when you place your order through our online store, you need to receive it as soon as possible, as they are an essential item in your daily life. With regard to your lenses in particular, we would like to inform you that at the moment the laboratory's manufacturing deadline is 25 to 30 working days, except for any unforeseen circumstances. This deadline varies depending on the brand of lenses, as well as the prescription requested, and the brand of lenses you use is only manufactured as soon as the order is place. It’s related to the fact that they are lenses with more specific prescriptions, and as thousands of combinations are available, the laboratory chooses to only manufacture them upon request. To this deadline is added the transport time of 1 to 2 working days, unless something unforeseen occurs. We are very sorry if the information in our online optical store and in the automatic emails you received is not as explicit as we would like, as you place your order on the 12th of November, the scheduled date for shipment was the 28th of December. Fortunately, the laboratory was able to complete the process earlier and we were able to send it on December 12th. We take the opportunity to inform you that we will forward this question to the laboratory, as it is also very important for them to have the opinion of users of the lenses they manufacture. We work every day with the aim of doing more and getting better, to have a service that deserves your trust, so it will be a pleasure to continue to have you as our customer. On our part is the promise that we will do everything for the better, since our main objective is the satisfaction of our customers. Thank you very much for your preference! Paulina Martins